Accountability: An Editor’s Response

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On behalf of Uppity and Antagonist, I thank Kawana Williams for her submission. I must say this is an excellent way to progress with this open collective. In our first submission, we let you all know who we are and how we function. We have endless conversations about any and everything under the sun. Kawana’s submission was one such topic. As an editor, I felt it necessary to respond. There are at least two reasons I elected to write this response. I am the only member of the ICU that has been married or divorced, for that matter. I am also the only woman, obviously.

A few years ago I worked in customer service and one of the key factors to providing customers with a quality experience was for the customer service representative to “take ownership” of the call. So what is ownership and how does it factor into this…

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